What makes Flamingo Digital different?
Handpicked people
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We're proud of our team members and believe in staff development and ongoing training programs. We don't use employment agencies or take on bulk inductions of staff. We handpick every employee who's the perfect fit for the role.
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We don't treat our customers like a number
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We care about you and your business, for this reason, we give every customer a dedicated account manager. Our account managers are passionate about understanding you and your business and how best we can support your growth.
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A fusion of people and technology
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When you combine great people with industry-leading technology, you can feel secure that your business is in safe hands.
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Best price guarantee
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If you receive a quote from a UK based answering service offering a like for like service at a lower price point, we guarantee to match it or beat it.
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Fully UK based operations
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We don't send any calls abroad and never will. Every call received is handled in our Nottingham based office.
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Here to help you grow
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We want your business to be the best it can be. When your business grows, so does ours. On this basis, our team are continually reviewing our client accounts, looking for ways to create efficiencies or additional revenue opportunities.
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Working with both government and local authorities
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Flamingo Digital has worked with local and national government schemes helping to develop our people and their skills.
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Driving innovation
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Our in-house tech team continually investigate the latest technologies and how they may benefit our customers. In a fast-changing marketplace, we don't believe in standing still.
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24/7 Availability: Always There When You Need Us
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The realm of customer service is boundless, unhindered by the constraints of conventional business hours. At Flamingo Digital, we acknowledge this by offering services that run round-the-clock. Our 24/7 availability ensures that your business never misses a beat, facilitating constant connectivity with your clientele across different time zones. This commitment to always being accessible significantly enhances customer satisfaction and retention.
Bespoke Solutions: Tailored to Fit Your Business
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At Flamingo Digital, we believe in the mantra 'one size does not fit all'. Every business has its unique traits and demands, necessitating services that can adapt accordingly. Whether it's our Call Answering Service or our virtual receptionist solutions, we ensure a high degree of customisation, sculpting our services to perfectly align with your business requirements.
Quality & Professionalism: The Hallmarks of Our Service
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Our Nottingham-based team is a pool of talented professionals dedicated to upholding the highest standards of service. Whether it's answering a call, handling an enquiry, or managing your bookings, every task is executed with the utmost professionalism, ensuring your business is represented impeccably at all times. This unflinching dedication to quality and professionalism plays a pivotal role in enhancing your brand image.
Cost-Effective: Superior Services, Sensible Spending
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Flamingo Digital provides premium services without the premium price tag. Our cost-effective solutions eliminate the need for businesses to maintain costly in-house customer service teams, offering a significant saving in resources. These savings, coupled with our top-tier services, make us an ideal choice for businesses looking for excellent value for money.
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Proactive Approach: Always Striving for Better
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What truly sets Flamingo Digital apart is our proactive approach. We don't just react to situations; we take the initiative to continually improve our services. By regularly evaluating our performance and soliciting feedback, we ensure that our services evolve with your business needs, continually enhancing your customer service experience.
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A Partner You Can Rely On
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Flamingo Digital is more than just a service provider; we are a partner committed to your success. Our unique blend of traits – round-the-clock availability, bespoke solutions, high standards of professionalism, cost-effectiveness, and a proactive approach – makes us a preferred choice for both small and large businesses.
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We understand that customer service is more than just answering calls; it's about building relationships, creating positive customer experiences, and becoming an integral part of your business. And that's what Flamingo Digital does best.
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In conclusion, navigating the landscape of customer service can be a complex task. But with a partner like Flamingo Digital, you can rest assured that your customer communication is in capable, professional hands. Trust us to handle your customer service, and watch your business thrive.