Latest blog articles

Customer Service: The Power of Outsourced Contact Centres

18 hours ago6 min read

Customer Service: The Power of Outsourced Contact Centres

In today's business world, providing excellent customer service is crucial. Many companies use outsourced contact centres to meet this...

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Simon Richardson

5 days ago5 min read

Phone Answering Service, Top tips

What You Need to Know The Telephone Answering Services market is poised for significant growth. 24/7 availability is crucial for modern...

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Simon Richardson

6 days ago5 min read

The Best Virtual Landline UK

The global landline phone market is shrinking, with projections indicating a drop from USD 3.38 billion in 2022 to USD 2.88 billion by...

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Simon Richardson

Dec 106 min read

Understanding Business Numbers

What You Need to Know A dedicated business phone number can enhance professionalism. As of January 2027, the UK will retire its landline...

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Making Customer Service Better with AI Phone Support

Simon Richardson

Dec 64 min read

Making Customer Service Better with AI Phone Support

Customer service is really important for businesses today. At Flamingo Digital, we're using smart computer programs called AI to help...

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Jack Richards

Nov 300 min read

GDPR-Compliant VoIP: A 7-Step Guide

Voice over Internet Protocol (VoIP) has changed how businesses communicate. But with the General Data Protection Regulation (GDPR).

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Top 10 Industries Revolutionised by Outsourced Call Handling

Jack Richards

Nov 270 min read

Top 10 Industries Revolutionised by Outsourced Call Handling

In today's fast-paced business world, outsourced call handling has become really important for many industries.

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AI Receptionists: Transforming Restaurant Customer Service

Jack Richards

Nov 240 min read

AI Receptionists: Transforming Restaurant Customer Service

These smart virtual assistants are improving both the dining experience and how restaurants operate.

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AI-Powered VoIP: Changing UK Business Communications

Jack Richards

Nov 210 min read

AI-Powered VoIP: Changing UK Business Communications

Let's look at how combining AI with VoIP is changing the way businesses talk to each other, making work easier, and helping companies grow.

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GDPR-Compliant Payments: A Win for UK Businesses

Jack Richards

Nov 180 min read

GDPR-Compliant Payments: A Win for UK Businesses

In today's digital world, keeping customer data safe is super important. That's where GDPR-compliant payment solutions come in.

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AI Receptionist: Changing Travel Industry Customer Service

Simon Richardson

Nov 174 min read

AI Receptionist: Changing Travel Industry Customer Service

The travel industry is always looking for new ways to make customers happy and work better. One big change is the AI receptionist. This...

10 views0 comments

Find Your Perfect Virtual Landline Provider

Jack Richards

Nov 150 min read

Find Your Perfect Virtual Landline Provider

Choosing the right virtual landline provider for your business is important in today's digital world.

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Revolutionising Financial Services with AI Receptionists

Simon Richardson

Nov 104 min read

Revolutionising Financial Services with AI Receptionists

Financial services are changing with AI receptionists. These smart virtual assistants are improving how companies talk to customers....

16 views0 comments

Set Up a Virtual Call Center for Remote Customer Service

Jack Richards

Nov 84 min read

Set Up a Virtual Call Center for Remote Customer Service

Virtual call centers are becoming more popular for businesses providing customer service with remote workers. Let's explore how to set up a

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Revolutionising Utility Companies with AI Receptionists

Simon Richardson

Nov 73 min read

Revolutionising Utility Companies with AI Receptionists

Utility companies face challenges in customer service. From handling high call volumes during outages to managing billing questions, the...

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5 Ways Advanced Telecoms Solutions Can Improve Customer Service

Jack Richards

Nov 43 min read

5 Ways Advanced Telecoms Solutions Can Improve Customer Service

Customer service is really important for businesses today. New phone and computer technologies can help your company do a better job taking

7 views0 comments

Revolutionising Dental Practices with AI Receptionists

Simon Richardson

Nov 34 min read

Revolutionising Dental Practices with AI Receptionists

Dental practices are always looking for ways to be more efficient and provide better care for patients. That's where Flamingo Digital's...

31 views0 comments

Seamless Communication: Integrating Business Broadband with VoIP

Jack Richards

Nov 14 min read

Seamless Communication: Integrating Business Broadband with VoIP

In today's fast-paced business world, having a reliable and efficient communication system is crucial.

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Virtual Receptionists: The AI-Human Team of Tomorrow

Jack Richards

Oct 293 min read

Virtual Receptionists: The AI-Human Team of Tomorrow

The way businesses handle customer service is changing. Virtual receptionists are leading this change by combining artificial intelligence (

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10 Benefits of Virtual Numbers for UK Businesses

Jack Richards

Oct 264 min read

10 Benefits of Virtual Numbers for UK Businesses

Virtual phone numbers are changing how UK businesses communicate. As more companies work remotely, these digital solutions are becoming esse

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