Outsourced Call Handling Services Built Around Your Business
Meet the demands of modern customers with a partner you can trust for call handling services. Rapidly deploy a fully bespoke CX solution with a single point of contact and the power to access a UK-based team of call handling experts when you need them.
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7 Day A Week Service
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Decades of Call Centre Operation Experience
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Best Prices Available
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Enjoy Free Trial
Ella, Flamingo Digital virtual receptionist
What our customers say
Your Own Team of Experts Without the Overheads
We understand that for any business, it can feel like a leap of faith to trust an external organisation with your most valuable asset, your customers.
On this basis, we have implemented a full onboarding process with a dedicated single point of contact who will work with you to design a bespoke call-handling solution that understands your customer needs, your brand values and internal performance metrics.
Delivering a Best-In-Class CX
At Flamingo Digital, customer service underpins everything we do; our onboarding team will work with you to create the outsourced contact centre experience your customers deserve. We provide bespoke, scalable solutions that grow with your business and adapt to seasonal variations or business needs.
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We can provide comprehensive reporting and call statistics, often far more detailed than available in-house data. To find out more about us and our company ethos, please click here.
Instant delivery of your messages and 24/7 access to our client portal.
A professional voice for your business, leave the customer service to us.
Full reporting of call flows, outcome resolution and data tracking.
Resilient technology with expertise on-demand to maintain continuity.
Outsource Call Handling Services with Confidence
Drive Efficiency With a Reliable Partner
Our data centre was built with continuity in mind, with multiple bonded fibre broadband connections, automatic 5G rollover, ready-to-deploy emergency home worker kits and active system status monitoring. You can be sure Flamingo Digital are a reliable partner. This is why multiple national and international brands trust us to look after their customers.
Create a bespoke solution
Decades of experience
Suitable for small & large businesses
Dedicated onboarding team
Fully bespoke solution
Full Control, Just How It Should Be
Our ​outsourced contact centre puts you in control, giving you the on-demand ability to reduce customer wait times and instantly grow your team without having to invest in recruitment, resources or training.
Enjoy the benefits of best-in-class technology and receive extended coverage hours seven days per week, even when your office is closed.
Combine the Best People and the Best Technology
Our management team has decades of customer service and call centre operations experience. Combine this with our investments in technology such as market-leading CRMS, bespoke scripting software, soft phones, cloud-hosted call routing, and remote working VPN networks.
Flamingo Digital can ensure that you and your customers are in safe hands. Get in touch with us today!
Majors Accountancy client success story
As a rapidly expanding accountancy practice, Majors wanted to ensure that the service standards their clients were used to could be maintained during business growth and spikes of seasonal demand. After approaching Flamingo Digital and working with our onboarding team a plan of action was put in place to utalise our outsourced customer service solution.
Within 24 hours a custom script was created enabling Flamingo Digital to capture overflow calls, provide extended opening hours and offer message logs and call tracking through our client portal.
"Total professionalism from the start. Our clients have commented to us on how professional our telephone gentleman is and that communication is working well. Not are we now not missing any calls but those answered by Flamingo are done better than us"
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Stewart Macgregor FCCA, Director at Majors LTD
Help Desk Support Delivered
Let us quickly and efficiently resolve your customer queries with our help desk support solution. Our professional script writers will work with you to create a process aligned with your business needs, providing immediate triage to your customer queries and raising support tickets or transferring escalations.
By working with Flamingo Digital, you can rapidly deploy a fluid and dynamic help desk solution with seven-day-per-week coverage.
Trusted Across Multiple Sectors
Our broad client base is a testament to the range of skills we have waiting to support your business. A small selection of the projects we've worked on include TV response campaigns, estate agent CX management, legal support lines and help desk solutions for the EV industry.
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Working to Become Part of Your Team
We work to integrate with your business in the most fluid way possible. Our state-of-the-art systems enable us to create a call process unique to your customer's needs. We can also remotely access any cloud-based software platform and provide dual integration between our platform and yours.
Make Your CX Sparkle
​We don't believe in churning numbers; we aim to delight your customers at every interaction. Our training academy fosters this culture from the moment a new team member joins us at Flamingo Digital.
Still unsure which service is best for you?
Request a call back from a member of our onboarding team